What should be done first when de-escalating a volatile situation?

Staying calm and speaking in a non-threatening manner is essential when de-escalating a volatile situation because it sets the tone for the interaction. Maintaining a calm demeanor helps to diffuse tension and shows the individual that you are composed and in control, which can have a calming effect. Non-threatening speech allows the person in distress to feel safer and more open to communication. This approach fosters an environment conducive to problem-solving and encourages cooperation.

In high-stress situations, the manner in which you communicate can significantly influence the outcome. By prioritizing calmness and non-threatening communication, you create an opportunity for dialogue rather than confrontation, which can effectively lower the emotional intensity of the situation.